Lessons Concerning Conflict:
1. Just because it looks a certain way doesn't mean it is that way.
2. An awkward conversation now is better than a war later.
3. Verify before you vilify.
4. There is a reason why people do things. Take initiative to understand the "why."
5. Don't escalate prematurely. Involve as few as possible as much as possible. Don't send the entire army when a delegation will suffice. When you intimidate, you shut things down.
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